Returns & Exchanges
At SofaSofa, we want you to be completely satisfied with your new furniture. If your piece isn't the perfect fit for your home, you can return or exchange it within 30 days of delivery.
Initiate Your Request
Log into your account or contact our customer support team with your order number to start the return process.
Prepare for Pickup
Disassemble the item if necessary and place it back in its original packaging to ensure it is protected during transit.
Schedule a Collection
Our specialized furniture couriers will contact you to arrange a convenient time window to pick up the item directly from your home.
Receive Your Refund
Once the item is inspected at our warehouse, we will issue a full refund to your original payment method, minus any applicable restocking fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing